By clicking on the "Inquiry list" button on the respective product page, you can add a product to your personal inquiry list and then download it as a PDF or send it directly to your regional Rosenbauer contact. They will then get in touch with you immediately with a non-binding offer.

Please note that an inquiry cannot be converted directly into a purchase.

Please contact us at the e-mail address shop.online@rosenbauer.com.

Please contact us at the e-mail address shop.online@rosenbauer.com.

For private individuals: The payment methods instant transfer and purchase on account are processed via the payment provider Klarna. If you have any problems with payment processing, please contact kunde@klarna.at by e-mail. Further information can also be found in the Klarna Kundenportal.

For corporate customers: The payment method purchase on account is processed via the payment provider Billie. If you have any problems with payment processing, please contact info@billie.io by e-mail. Further information can also be found in the Billie Kundenportal.

Purchases on account cannot be processed through direct transfers to the bank account of Rosenbauer E-Commerce GmbH. The debt to Klarna or Billie can only be settled by transferring the amount to their bank account. To do this, please follow the instructions you receive by email from Klarna or Billie.

As soon as you decide to pay by invoice with Billie as a corporate customer, a check is carried out to determine whether you can order for the selected amount. In addition to general company data for identification purposes such as address, company name and similar, the check is based primarily on payment history, the invoice amount and any external information from credit agencies. To enable a clear assignment, enter your Creditreform number in the "Company name" field.

For self-employed persons or companies with the legal form GbR, the information is unfortunately not always verifiable in the credit agencies. In this case, please enter your first and last name in the check-out window. This enables real-time verification via SCHUFA scoring and thus check-out via Billie.

If you have any problems with payment processing, please contact directly by e-mail to info@billie.io. Further information can also be found in the Billie Kundenportal.

You will receive the invoice directly to your email address. If you have not received it, please contact shop.online@rosenbauer.com. The Sales Support Team will contact you immediately. 

You can easily pay by credit card, PayPal, purchase on account or SOFORT transfer. If this is not possible, please check your credit card or account details and contact your responsible bank or the respective payment service provider directly in case of problems.

If your product is in stock, we will deliver your order within 2-3 business days. If the product is not in stock, the delivery time may be extended accordingly. Please refer to the PDF attached to the order confirmation for the valid delivery times.

The delivery time indicated with the product refers to the selectable quantity. For larger (not household) quantities, there may be delays in delivery.

Immediately after your order is shipped, you will receive an email with a Track and Trace link to track your shipment. Please note that in rare cases it can take up to 24 hours after placing the order until the latest shipping information is available from the shipping partner.

If different delivery times are indicated for different items in your shopping basket, the items are not shipped separately in partial shipments, but always together in one order. The delivery time may be extended accordingly.

Bitte kontaktieren Sie uns unter shop.online@rosenbauer.com.

For returns, the tariff fees of the respective shipping service provider apply. In the case of a return by freight forwarding, the following costs are to be borne by the customer:

The sender is responsible for the return (e.g. wrong goods delivered, damaged goods): There are of course no costs for you as a customer.

The recipient is responsible for the return (e.g. wrong order, wrong size or goods ordered for selection): The return is at your expense and instigation.

Until your return has arrived at the Rosenbauer warehouse, you are responsible for the goods. Therefore, please obtain a proof of mailing, when you take the return to the shipping service provider of your choice. With the help of the return number on your receipt, the current status of your return can be kept track of.

As soon as soon the return has been received by the Rosenbauer warehouse, you will get a confirmation by email.

Please contact shop.online@rosenbauer.com.

You can also make a return in the store at the Rosenbauer Costumer Center Austria (Handelsring 12, 4481 Asten, Austria). Please note that a stationary return is only possible there at this location.

Please refer for your clothing size for duty or youth clothing to this Größentabelle.

Click on the "Reset password" link in the login area of the Rosenbauer Onlineshop and follow the instructions to create a new password.

Consent to the newsletter can be revoked at any time via marketing@rosenbauer.com or at the end of each newsletter.    

Rosenbauer E-Commerce GmbH takes the protection of personal data very seriously. Rosenbauer processes your data in compliance with all applicable data protection laws. In doing so, we naturally observe the principles of data protection law for the processing of personal data. The personal data we collect is stored in reliable systems and secure servers, including all technical and administrative security measures. This means that all data is protected against loss, destruction, manipulation and unauthorized access. All Rosenbauer employees and the service providers working for Rosenbauer are bound by the applicable data protection laws.

Rosenbauer does not collect more personal data than necessary and only for legitimate purposes. Your personal data is available and accessible only to those persons, who are dependent on this data to fulfill the intended processing purpose. To the extent necessary, your personal data may be shared with suppliers and subcontractors (processors and subprocessors) who perform certain tasks on behalf of Rosenbauer, as well as with the independent third parties.